Professional Profile

Michael Parker
Network & IT Leader

25+ years engineering mission-critical voice and network infrastructure — from enterprise data centers to university campuses — with the leadership depth to manage teams, drive strategy, and scale operations from the ground up.

IT Manager · Network Manager Cisco CUCM · CCNP Collaboration Cypress, TX · Open to DoD Roles PhD-TIM · National University (In Progress)
Summary

Seasoned IT and Network/Voice Engineer with 25+ years of enterprise experience spanning Cisco Unified Communications, telecom infrastructure, NOC operations, vendor management, and team leadership across Fortune 500, energy, education, and MSP environments.

Proven record managing large-scale CUCM/UCCX environments, driving SLA performance, reducing telecom costs, and building operational frameworks that scale. Now targeting IT Manager, Network Manager, and Director-track roles where strategy meets execution.

Experience
Sr. UC Engineer Lead Jan 2025 – Nov 2025
Sideview, LLC — Oakland, CA
  • Team lead for full Cisco Collaboration stack: CUCM 12.5, CER, UCCX, CUC, Intrado EGW, and Cisco UCS across enterprise environments.
  • Managed telecom vendor relationships, carrier escalations, billing coordination, and SLA compliance for voice and wireless services.
  • Led vulnerability mitigation across collaboration platforms; managed Skype team, CUBES, voice gateways, routers, and switches.
  • Maintained E911 regulatory compliance and Cisco Jabber environments across all supported versions up to CUCM 12.5.
Sr. Engineer Aug 2021 – Dec 2024
SABIC — Houston, TX
  • Collaboration team lead responsible for CUCM, CER, UCCX, CUC, Intrado EGW, and Cisco UCS at enterprise scale.
  • Drove telecom expense management: billing validation, vendor coordination, contract management, and inventory control.
  • Managed tickets, mitigated platform vulnerabilities, and maintained operational efficiency across voice gateways and enterprise networking infrastructure.
Network Manager Feb 2020 – Jun 2021
Prairie View A&M University — Prairie View, TX
  • Managed and maintained a highly scalable, resilient VoIP network supporting the university's full Cisco Unified Communications platform.
  • Developed testing criteria, best practices, and standards for the enterprise network — improving efficiency of advanced communication systems.
  • Coordinated with telecom vendors and service providers to maintain reliable voice and wireless services across campus.
Support Engineer Jan 2019 – Feb 2020
Enterprise Products — Houston, TX
  • Configured, installed, and upgraded Palo Alto Firewalls, Cisco Routers, and switches; maintained ticket activity and run logs.
  • Provided technical escalation support for infrastructure monitoring, troubleshooting, and corrective actions across engineering teams.
Network Engineer Oct 2016 – Dec 2019
Arena Energy — The Woodlands, TX
  • Designed, configured, and implemented telecommunication systems; resolved escalated VoIP events across the organization.
  • Provided SME support for network infrastructure and security redesigns including CUBES, CME, and CUE platforms.
Network Professional Jun 2021 – Aug 2021
Meriplex Communications — Houston, TX
  • Supported NOC operations ensuring SLAs were consistently met across all levels of business and IT.
  • Performed Cisco voice deployment software upgrades; coordinated with telecom vendors to improve customer experience.
Additional Experience
Technical Skills
Cisco Collaboration
  • CUCM / UCCX (v4.x – v15.x)
  • Cisco Unity Connection (CUC)
  • Cisco Emergency Responder (CER)
  • Cisco Jabber Support
  • Cisco UCS Administration
  • CUBES & Voice Gateways
Networking & Security
  • Cisco Routers & Switches
  • LAN / WAN / Wi-Fi
  • Palo Alto Firewall Integration
  • Network Security & Compliance
  • VoIP Engineering & Administration
  • E911 Compliance & Regulations
Operations & Management
  • NOC Operations (15+ Years)
  • SLA Management
  • Team Building & Leadership
  • Root Cause Analysis
  • Technical Escalation Management
  • MSP & Help Desk Operations
Telecom & Vendor
  • Telecom Expense Management (TEM)
  • Billing & Invoice Validation
  • Vendor & Carrier Coordination
  • Telecom Contract Management
  • Wireless & Voice Services
  • Telecom Inventory Tracking
Certifications
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CCNP Collaboration

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CCNA Collaboration

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CCNA Route/Switch

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ITILv3 Foundation

Education
Doctor of Philosophy — Information Technology
National University
In Progress — Research focus: AI integration, cybersecurity, enterprise resilience
Master of Business Administration (MBA)
Texas Southern University — Houston, TX
B.S. in Management of Information Systems
University of Texas at Dallas — Richardson, TX
Cybersecurity Professional Certificate
University of Texas at Austin — Austin, TX

Ready to connect?

Actively pursuing IT Manager, Network Manager, and Director of IT opportunities — including DoD and federal roles.

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